A Better Way to Do Business: Changing Organizational Culture to Promote Integrated Service Delivery in Child Protection and Juvenile Justice Systems
Published Jan 14, 2015, Mark Mertens and Melissa Blom
A Better Way to Do Business: Changing Organizational Culture to Promote Integrated Service Delivery in Child Protection and Juvenile Justice Systems, is the inaugural Practice Brief published by the Robert F. Kennedy National Resource Center for Juvenile Justice. Authors Mark Mertens and Melissa Blom, of the Outagamie County, Wisconsin, juvenile justice and child welfare divisions, respectively, describe how a human service agency can move from early conversations about working together to developing protocols for how teams work with dually involved youth, and eventually to the establishment of a new way to “do business” by changing the organizational culture. The brief examines the common needs and necessary tasks of personnel at each level of the organization as they relate to the promotion of transformative reform. The authors highlight insights and lessons learned from their work in an RFK National Resource Center Dual Status Youth Initiative and as members of the Dual Status Youth Practice Network.